{"id":16597,"date":"2026-08-06T07:34:04","date_gmt":"2026-08-06T00:34:04","guid":{"rendered":"https:\/\/school.inti.foundation\/cach-cai-thien-giao-tiep-noi-bo-cong-ty\/"},"modified":"2026-10-01T16:37:02","modified_gmt":"2026-10-01T09:37:02","slug":"cach-cai-thien-giao-tiep-noi-bo-cong-ty","status":"publish","type":"post","link":"https:\/\/school.inti.foundation\/en\/cach-cai-thien-giao-tiep-noi-bo-cong-ty\/","title":{"rendered":"How to Improve Internal Communication: Why Information Gets Distorted and How to Build Clear Channels"},"content":{"rendered":"

Giao ti\u1ebfp n\u1ed9i b\u1ed9 c\u00f4ng ty c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n \u2014 v\u00e0 n\u00f3 b\u1eaft \u0111\u1ea7u t\u1eeb s\u1ef1 r\u00f5 r\u00e0ng, kh\u00f4ng ph\u1ea3i t\u1eeb c\u00f4ng c\u1ee5 m\u1edbi<\/h2>\n

N\u1ebfu b\u1ea1n \u0111ang h\u1ecfi c\u00e1ch c\u1ea3i thi\u1ec7n giao ti\u1ebfp n\u1ed9i b\u1ed9 c\u00f4ng ty<\/strong>, c\u00e2u tr\u1ea3 l\u1eddi ng\u1eafn nh\u1ea5t l\u00e0: tr\u01b0\u1edbc ti\u00ean h\u00e3y ch\u1ea9n \u0111o\u00e1n \u0111\u00fang ngu\u1ed3n g\u1ed1c c\u1ee7a s\u1ef1 nhi\u1ec5u lo\u1ea1n \u2014 v\u00ec h\u1ea7u h\u1ebft c\u00e1c t\u1ed5 ch\u1ee9c \u0111ang c\u1ed1 v\u00e1 tri\u1ec7u ch\u1ee9ng thay v\u00ec ch\u1eefa t\u1eadn g\u1ed1c.<\/p>\n

C\u00f3 th\u1ec3 b\u1ea1n t\u1eebng tr\u1ea3i qua c\u1ea3nh n\u00e0y: c\u1ea3 team nh\u1eadn c\u00f9ng m\u1ed9t email, c\u00f9ng m\u1ed9t cu\u1ed9c h\u1ecdp, c\u00f9ng m\u1ed9t b\u1ea3n th\u00f4ng b\u00e1o \u2014 nh\u01b0ng sau \u0111\u00f3 m\u1ed7i ng\u01b0\u1eddi l\u1ea1i hi\u1ec3u theo m\u1ed9t h\u01b0\u1edbng kh\u00e1c nhau. D\u1ef1 \u00e1n \u0111\u00ecnh tr\u1ec7. Tr\u00e1ch nhi\u1ec7m b\u1ecb \u0111\u00f9n \u0111\u1ea9y. M\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u m\u1ec7t m\u1ecfi, nh\u01b0ng kh\u00f4ng ai r\u00f5 ch\u00ednh x\u00e1c v\u00ec sao.<\/p>\n

\u0110\u00e2y kh\u00f4ng ph\u1ea3i c\u00e2u chuy\u1ec7n c\u1ee7a m\u1ed9t c\u00f4ng ty c\u1ee5 th\u1ec3 n\u00e0o. \u0110\u00e2y l\u00e0 hi\u1ec7n t\u01b0\u1ee3ng ph\u1ed5 bi\u1ebfn \u0111\u1ebfn m\u1ee9c g\u1ea7n nh\u01b0 tr\u1edf th\u00e0nh “chuy\u1ec7n b\u00ecnh th\u01b0\u1eddng” trong r\u1ea5t nhi\u1ec1u t\u1ed5 ch\u1ee9c \u2014 t\u1eeb startup n\u0103m ng\u01b0\u1eddi \u0111\u1ebfn t\u1eadp \u0111o\u00e0n ngh\u00ecn nh\u00e2n s\u1ef1.<\/p>\n

Nh\u01b0ng b\u00ecnh th\u01b0\u1eddng kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 t\u1ea5t y\u1ebfu.<\/p>\n

—<\/p>\n

V\u00ec Sao Th\u00f4ng Tin B\u1ecb Nhi\u1ec5u Trong T\u1ed5 Ch\u1ee9c?<\/h2>\n

Tr\u01b0\u1edbc khi n\u00f3i \u0111\u1ebfn gi\u1ea3i ph\u00e1p, c\u1ea7n d\u1eebng l\u1ea1i v\u00e0 h\u1ecfi th\u1eadt: th\u00f4ng tin b\u1ecb nhi\u1ec5u \u1edf \u0111\u00e2u trong h\u00e0nh tr\u00ecnh t\u1eeb ng\u01b0\u1eddi g\u1eedi \u0111\u1ebfn ng\u01b0\u1eddi nh\u1eadn?<\/em><\/p>\n

Trong th\u1ef1c t\u1ebf, th\u00f4ng tin kh\u00f4ng ch\u1ec9 \u0111i qua k\u00eanh \u2014 n\u00f3 \u0111i qua con ng\u01b0\u1eddi<\/strong>. V\u00e0 m\u1ed7i con ng\u01b0\u1eddi l\u00e0 m\u1ed9t b\u1ed9 l\u1ecdc v\u1edbi v\u00f4 s\u1ed1 l\u1edbp: k\u00fd \u1ee9c, k\u1ef3 v\u1ecdng, n\u1ed7i s\u1ee3, gi\u1ea3 \u0111\u1ecbnh. M\u1ed9t c\u00e2u n\u00f3i \u0111\u01a1n gi\u1ea3n nh\u01b0 “h\u00e3y ch\u1ee7 \u0111\u1ed9ng h\u01a1n” c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 l\u1eddi kh\u00edch l\u1ec7 v\u1edbi ng\u01b0\u1eddi n\u00e0y, nh\u01b0ng l\u1ea1i l\u00e0 l\u1eddi ch\u1ec9 tr\u00edch ng\u1ea7m v\u1edbi ng\u01b0\u1eddi kia.<\/p>\n

Giao ti\u1ebfp kh\u00f4ng ph\u1ea3i l\u00e0 nh\u1eefng g\u00ec b\u1ea1n n\u00f3i. Giao ti\u1ebfp l\u00e0 nh\u1eefng g\u00ec ng\u01b0\u1eddi kia nghe \u0111\u01b0\u1ee3c \u2014 sau khi n\u00f3 \u0111i qua to\u00e0n b\u1ed9 l\u1ecbch s\u1eed n\u1ed9i t\u00e2m c\u1ee7a h\u1ecd.<\/em><\/p><\/blockquote>\n

C\u00f3 ba l\u1edbp nhi\u1ec5u ph\u1ed5 bi\u1ebfn nh\u1ea5t trong t\u1ed5 ch\u1ee9c:<\/p>\n

    \n
  1. Nhi\u1ec5u c\u1ea5u tr\u00fac:<\/strong> Th\u00f4ng tin \u0111i qua qu\u00e1 nhi\u1ec1u t\u1ea7ng trung gian v\u00e0 b\u1ecb b\u00f3p m\u00e9o d\u1ea7n. S\u1ebfp l\u1edbn n\u00f3i m\u1ed9t \u00fd, qu\u1ea3n l\u00fd t\u1ea7ng gi\u1eefa di\u1ec5n gi\u1ea3i l\u1ea1i, nh\u00e2n vi\u00ean nh\u1eadn \u0111\u01b0\u1ee3c phi\u00ean b\u1ea3n th\u1ee9 ba \u2014 th\u01b0\u1eddng \u0111\u00e3 kh\u00e1c xa b\u1ea3n g\u1ed1c.<\/li>\n
  2. Nhi\u1ec5u t\u00e2m l\u00fd:<\/strong> Ng\u01b0\u1eddi n\u00f3i kh\u00f4ng n\u00f3i th\u1eadt v\u00ec s\u1ee3 ph\u00e1n x\u00e9t. Ng\u01b0\u1eddi nghe kh\u00f4ng h\u1ecfi l\u1ea1i v\u00ec s\u1ee3 tr\u00f4ng ng\u1edb ng\u1ea9n. C\u1ea3 hai c\u00f9ng gi\u1ea3 v\u1edd \u0111\u00e3 hi\u1ec3u nhau.<\/li>\n
  3. Nhi\u1ec5u v\u0103n h\u00f3a:<\/strong> T\u1ed5 ch\u1ee9c kh\u00f4ng c\u00f3 chu\u1ea9n chung v\u1ec1 ai \u0111\u01b0\u1ee3c n\u00f3i g\u00ec, theo c\u00e1ch n\u00e0o, \u1edf \u0111\u00e2u<\/em>. M\u1ed7i ng\u01b0\u1eddi t\u1ef1 suy ra \u2014 v\u00e0 m\u1ed7i ng\u01b0\u1eddi suy ra theo c\u00e1ch kh\u00e1c nhau.<\/li>\n<\/ol>\n

    Khi b\u1ea1n th\u00eam v\u00e0o m\u1ed9t \u1ee9ng d\u1ee5ng chat m\u1edbi hay m\u1ed9t quy tr\u00ecnh h\u1ecdp m\u1edbi m\u00e0 kh\u00f4ng gi\u1ea3i quy\u1ebft ba l\u1edbp n\u00e0y, b\u1ea1n ch\u1ec9 \u0111ang t\u1ea1o th\u00eam m\u1ed9t k\u00eanh \u0111\u1ec3 th\u00f4ng tin b\u1ecb nhi\u1ec5u theo c\u00e1ch m\u1edbi h\u01a1n.<\/p>\n

    —<\/p>\n

    C\u00e1i Gi\u00e1 Th\u1eadt S\u1ef1 C\u1ee7a Giao Ti\u1ebfp N\u1ed9i B\u1ed9 Y\u1ebfu K\u00e9m<\/h2>\n

    C\u00f3 th\u1ec3 b\u1ea1n t\u1eebng c\u1ea3m th\u1ea5y: “\u1ede \u0111\u00e2y ai c\u0169ng b\u1eadn r\u1ed9n, nh\u01b0ng kh\u00f4ng ai ch\u1eafc m\u00ecnh \u0111ang l\u00e0m \u0111\u00fang vi\u1ec7c.” C\u1ea3m gi\u00e1c \u0111\u00f3 kh\u00f4ng ph\u1ea3i ng\u1eabu nhi\u00ean \u2014 n\u00f3 l\u00e0 h\u1ec7 qu\u1ea3 t\u1ef1 nhi\u00ean c\u1ee7a m\u1ed9t h\u1ec7 th\u1ed1ng giao ti\u1ebfp thi\u1ebfu minh b\u1ea1ch.<\/p>\n

    Khi giao ti\u1ebfp n\u1ed9i b\u1ed9 b\u1ecb nhi\u1ec5u, chi ph\u00ed \u1ea9n t\u00edch l\u0169y d\u1ea7n:<\/p>\n

      \n
    • Nh\u00e2n vi\u00ean l\u1eb7p l\u1ea1i c\u00f4ng vi\u1ec7c v\u00ec kh\u00f4ng bi\u1ebft ng\u01b0\u1eddi kh\u00e1c \u0111ang l\u00e0m g\u00ec.<\/li>\n
    • Quy\u1ebft \u0111\u1ecbnh b\u1ecb tr\u00ec ho\u00e3n v\u00ec kh\u00f4ng ai d\u00e1m x\u00e1c nh\u1eadn m\u00ecnh c\u00f3 th\u1ea9m quy\u1ec1n.<\/li>\n
    • Ng\u01b0\u1eddi t\u00e0i r\u1eddi \u0111i \u2014 kh\u00f4ng ph\u1ea3i v\u00ec l\u01b0\u01a1ng th\u1ea5p, m\u00e0 v\u00ec c\u1ea3m th\u1ea5y ti\u1ebfng n\u00f3i c\u1ee7a m\u00ecnh kh\u00f4ng \u0111\u1ebfn \u0111\u01b0\u1ee3c \u0111\u00fang ch\u1ed7.<\/li>\n
    • L\u00e3nh \u0111\u1ea1o ki\u1ec7t s\u1ee9c v\u00ec ph\u1ea3i li\u00ean t\u1ee5c “ch\u1eefa ch\u00e1y” thay v\u00ec d\u1eabn d\u1eaft.<\/li>\n<\/ul>\n

      M\u1ed9t t\u1ed5 ch\u1ee9c giao ti\u1ebfp k\u00e9m kh\u00f4ng ph\u1ea3i l\u00e0 t\u1ed5 ch\u1ee9c thi\u1ebfu th\u00f4ng tin \u2014 m\u00e0 l\u00e0 t\u1ed5 ch\u1ee9c th\u1eeba \u1ed3n \u00e0o, thi\u1ebfu \u00fd ngh\u0129a.<\/em><\/p><\/blockquote>\n

      C\u00e2u h\u1ecfi \u0111\u00e1ng \u0111\u1eb7t ra l\u00e0: Trong t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n, bao nhi\u00eau ph\u1ea7n tr\u0103m n\u0103ng l\u01b0\u1ee3ng \u0111ang b\u1ecb ti\u00eau hao v\u00e0o vi\u1ec7c l\u00e0m r\u00f5 l\u1ea1i nh\u1eefng th\u1ee9 \u0111\u00e1ng l\u1ebd \u0111\u00e3 ph\u1ea3i r\u00f5 r\u00e0ng t\u1eeb \u0111\u1ea7u?<\/em><\/p>\n

      —<\/p>\n

      N\u0103m Nguy\u00ean T\u1eafc X\u00e2y K\u00eanh Giao Ti\u1ebfp R\u00f5 R\u00e0ng<\/h2>\n

      Giao ti\u1ebfp n\u1ed9i b\u1ed9 kh\u00f4ng c\u1ea3i thi\u1ec7n b\u1eb1ng c\u00e1ch th\u00eam c\u00f4ng c\u1ee5 \u2014 n\u00f3 c\u1ea3i thi\u1ec7n b\u1eb1ng c\u00e1ch t\u1ea1o ra s\u1ef1 r\u00f5 r\u00e0ng c\u00f3 ch\u1ee7 \u00fd<\/strong> \u1edf m\u1ed7i \u0111i\u1ec3m ti\u1ebfp x\u00fac. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 n\u0103m nguy\u00ean t\u1eafc n\u1ec1n t\u1ea3ng:<\/p>\n

      1. Ph\u00e2n t\u1ea7ng th\u00f4ng tin theo m\u1ee5c \u0111\u00edch<\/h3>\n

      Kh\u00f4ng ph\u1ea3i m\u1ecdi th\u00f4ng tin \u0111\u1ec1u c\u1ea7n \u0111\u1ebfn m\u1ecdi ng\u01b0\u1eddi. Tr\u01b0\u1edbc khi g\u1eedi, h\u00e3y h\u1ecfi: \u0110\u00e2y l\u00e0 th\u00f4ng tin \u0111\u1ec3 ai h\u00e0nh \u0111\u1ed9ng? Ai c\u1ea7n bi\u1ebft? Ai ch\u1ec9 c\u1ea7n \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o?<\/em> Khi ba nh\u00f3m n\u00e0y b\u1ecb tr\u1ed9n l\u1eabn v\u00e0o m\u1ed9t tin nh\u1eafn group, b\u1ea1n t\u1ea1o ra g\u00e1nh n\u1eb7ng nh\u1eadn th\u1ee9c cho t\u1ea5t c\u1ea3 \u2014 v\u00e0 kh\u00f4ng ai th\u1ef1c s\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m.<\/p>\n

      2. T\u00e1ch b\u1ea1ch k\u00eanh theo lo\u1ea1i n\u1ed9i dung<\/h3>\n

      Nhi\u1ec1u t\u1ed5 ch\u1ee9c d\u00f9ng m\u1ed9t k\u00eanh chat cho m\u1ecdi th\u1ee9 \u2014 t\u1eeb quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ebfn h\u1ecfi m\u1eadt kh\u1ea9u wifi. H\u1eadu qu\u1ea3 l\u00e0 th\u00f4ng tin quan tr\u1ecdng ch\u00ecm trong d\u00f2ng ch\u1ea3y c\u1ee7a nh\u1eefng th\u1ee9 kh\u00f4ng quan tr\u1ecdng. M\u1ed9t nguy\u00ean t\u1eafc \u0111\u01a1n gi\u1ea3n: k\u00eanh kh\u1ea9n c\u1ea5p ri\u00eang, k\u00eanh d\u1ef1 \u00e1n ri\u00eang, k\u00eanh v\u0103n h\u00f3a ri\u00eang<\/em> \u2014 v\u00e0 m\u1ecdi ng\u01b0\u1eddi \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u1ec3 bi\u1ebft d\u00f9ng \u0111\u00fang k\u00eanh.<\/p>\n

      3. X\u00e2y v\u0103n h\u00f3a “x\u00e1c nh\u1eadn hi\u1ec3u” thay v\u00ec “x\u00e1c nh\u1eadn nh\u1eadn”<\/h3>\n

      C\u00e1i tick xanh tr\u00ean tin nh\u1eafn kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 ng\u01b0\u1eddi kia \u0111\u00e3 hi\u1ec3u. Trong nh\u1eefng cu\u1ed9c h\u1ecdp ho\u1eb7c th\u00f4ng b\u00e1o quan tr\u1ecdng, h\u00e3y t\u1ea1o th\u00f3i quen h\u1ecfi: “B\u1ea1n hi\u1ec3u \u0111i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n s\u1ebd l\u00e0m g\u00ec c\u1ee5 th\u1ec3?”<\/em> \u2014 kh\u00f4ng ph\u1ea3i \u0111\u1ec3 ki\u1ec3m tra, m\u00e0 \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 nhau th\u1eadt s\u1ef1.<\/p>\n

      4. T\u1ea1o kh\u00f4ng gian an to\u00e0n \u0111\u1ec3 n\u00f3i th\u1eadt<\/h3>\n

      \u0110\u00e2y l\u00e0 nguy\u00ean t\u1eafc kh\u00f3 nh\u1ea5t v\u00e0 quan tr\u1ecdng nh\u1ea5t. Trong nhi\u1ec1u t\u1ed5 ch\u1ee9c, ng\u01b0\u1eddi ta kh\u00f4ng n\u00f3i th\u1eadt kh\u00f4ng ph\u1ea3i v\u00ec h\u1ecd kh\u00f4ng bi\u1ebft s\u1ef1 th\u1eadt \u2014 m\u00e0 v\u00ec h\u1ecd kh\u00f4ng tin r\u1eb1ng n\u00f3i th\u1eadt l\u00e0 an to\u00e0n. Khi l\u00e3nh \u0111\u1ea1o ph\u1ea3n \u1ee9ng ph\u00f2ng th\u1ee7 tr\u01b0\u1edbc m\u1ed7i tin x\u1ea5u, m\u1ecdi ng\u01b0\u1eddi h\u1ecdc c\u00e1ch ch\u1ec9 mang tin t\u1ed1t \u0111\u1ebfn. V\u00e0 t\u1ed5 ch\u1ee9c m\u1ea5t \u0111i kh\u1ea3 n\u0103ng t\u1ef1 \u0111i\u1ec1u ch\u1ec9nh.<\/p>\n

      Khi s\u1ef1 th\u1eadt kh\u00f4ng th\u1ec3 n\u00f3i th\u1eb3ng, n\u00f3 s\u1ebd \u0111i \u0111\u01b0\u1eddng v\u00f2ng \u2014 qua tin \u0111\u1ed3n, qua im l\u1eb7ng, qua nh\u1eefng cu\u1ed9c h\u1ecdp sau cu\u1ed9c h\u1ecdp.<\/em><\/p><\/blockquote>\n

      5. L\u00e3nh \u0111\u1ea1o giao ti\u1ebfp tr\u01b0\u1edbc \u2014 v\u00e0 giao ti\u1ebfp th\u1eadt<\/h3>\n

      V\u0103n h\u00f3a giao ti\u1ebfp c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c ph\u1ea3n chi\u1ebfu phong c\u00e1ch giao ti\u1ebfp c\u1ee7a ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o. N\u1ebfu l\u00e3nh \u0111\u1ea1o m\u01a1 h\u1ed3, t\u1ed5 ch\u1ee9c s\u1ebd m\u01a1 h\u1ed3. N\u1ebfu l\u00e3nh \u0111\u1ea1o ch\u1ec9 n\u00f3i \u0111i\u1ec1u m\u00ecnh mu\u1ed1n nghe, ng\u01b0\u1eddi kh\u00e1c c\u0169ng s\u1ebd ch\u1ec9 n\u00f3i \u0111i\u1ec1u l\u00e3nh \u0111\u1ea1o mu\u1ed1n nghe. S\u1ef1 r\u00f5 r\u00e0ng ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n t\u1eeb \u0111\u1ec9nh c\u1ee7a t\u1ed5 ch\u1ee9c \u2014 kh\u00f4ng th\u1ec3 ch\u1ec9 l\u00e0 m\u1ed9t ch\u00ednh s\u00e1ch treo tr\u00ean t\u01b0\u1eddng.<\/p>\n

      —<\/p>\n

      T\u1ec9nh Th\u1ee9c Trong Giao Ti\u1ebfp: G\u00f3c Nh\u00ecn \u00cdt Ai Nh\u1eafc \u0110\u1ebfn<\/h2>\n

      Ph\u1ea7n l\u1edbn t\u00e0i li\u1ec7u v\u1ec1 giao ti\u1ebfp n\u1ed9i b\u1ed9 t\u1eadp trung v\u00e0o quy tr\u00ecnh v\u00e0 c\u00f4ng c\u1ee5. \u0110i\u1ec1u \u0111\u00f3 c\u1ea7n thi\u1ebft \u2014 nh\u01b0ng ch\u01b0a \u0111\u1ee7.<\/p>\n

      Th\u1ef1c ra, g\u1ed1c r\u1ec5 c\u1ee7a nhi\u1ec1u v\u1ea5n \u0111\u1ec1 giao ti\u1ebfp trong t\u1ed5 ch\u1ee9c kh\u00f4ng n\u1eb1m \u1edf thi\u1ebfu k\u1ef9 n\u0103ng \u2014 m\u00e0 n\u1eb1m \u1edf tr\u1ea1ng th\u00e1i n\u1ed9i t\u00e2m<\/strong> c\u1ee7a ng\u01b0\u1eddi giao ti\u1ebfp. Khi b\u1ea1n \u0111ang ph\u00f2ng th\u1ee7, b\u1ea1n s\u1ebd nghe \u0111\u1ec3 ph\u1ea3n b\u00e1c ch\u1ee9 kh\u00f4ng nghe \u0111\u1ec3 hi\u1ec3u. Khi b\u1ea1n \u0111ang lo l\u1eafng, b\u1ea1n s\u1ebd di\u1ec5n gi\u1ea3i m\u01a1 h\u1ed3 th\u00e0nh nguy hi\u1ec3m. Khi b\u1ea1n \u0111ang ki\u1ec7t s\u1ee9c, b\u1ea1n s\u1ebd giao ti\u1ebfp theo qu\u00e1n t\u00ednh thay v\u00ec theo \u00fd th\u1ee9c.<\/p>\n

      \u0110\u00e2y l\u00e0 l\u00fd do t\u1ea1i sao nh\u1eefng t\u1ed5 ch\u1ee9c th\u1ef1c s\u1ef1 mu\u1ed1n c\u1ea3i thi\u1ec7n giao ti\u1ebfp n\u1ed9i b\u1ed9 \u2014 kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a k\u00eanh, m\u00e0 c\u00f2n \u0111\u1ea7u t\u01b0 v\u00e0o kh\u1ea3 n\u0103ng t\u1ef1 nh\u1eadn th\u1ee9c c\u1ee7a t\u1eebng ng\u01b0\u1eddi<\/strong>, \u0111\u1eb7c bi\u1ec7t l\u00e0 l\u00e3nh \u0111\u1ea1o.<\/p>\n

      M\u1ed9t c\u00e2u h\u1ecfi \u0111\u00e1ng th\u1ef1c h\u00e0nh h\u00e0ng ng\u00e0y: Tr\u01b0\u1edbc khi g\u1eedi tin nh\u1eafn n\u00e0y, t\u00f4i \u0111ang \u1edf tr\u1ea1ng th\u00e1i n\u00e0o? T\u00f4i \u0111ang ph\u1ea3n \u1ee9ng hay \u0111ang ph\u1ea3n chi\u1ebfu?<\/em><\/p>\n

      —<\/p>\n

      Th\u1ef1c H\u00e0nh Ngay: B\u00e0i T\u1eadp 5 Ph\u00fat Cho Cu\u1ed9c H\u1ecdp Ti\u1ebfp Theo<\/h2>\n

      B\u00e0i t\u1eadp n\u00e0y kh\u00f4ng c\u1ea7n ph\u1ea7n m\u1ec1m, kh\u00f4ng c\u1ea7n ng\u00e2n s\u00e1ch. Ch\u1ec9 c\u1ea7n 5 ph\u00fat \u1edf \u0111\u1ea7u ho\u1eb7c cu\u1ed1i m\u1ed9t cu\u1ed9c h\u1ecdp.<\/p>\n

      B\u01b0\u1edbc 1 (1 ph\u00fat):<\/strong> Tr\u01b0\u1edbc khi cu\u1ed9c h\u1ecdp b\u1eaft \u0111\u1ea7u, l\u00e3nh \u0111\u1ea1o ho\u1eb7c ng\u01b0\u1eddi \u0111i\u1ec1u ph\u1ed1i n\u00f3i r\u00f5 m\u1ed9t c\u00e2u: “M\u1ee5c ti\u00eau duy nh\u1ea5t c\u1ee7a cu\u1ed9c h\u1ecdp n\u00e0y l\u00e0 [X]. K\u1ebft th\u00fac cu\u1ed9c h\u1ecdp, ch\u00fang ta c\u1ea7n c\u00f3 [Y] c\u1ee5 th\u1ec3.”<\/em> Kh\u00f4ng ph\u1ea3i agenda d\u00e0i hai trang \u2014 ch\u1ec9 m\u1ed9t c\u00e2u r\u00f5 r\u00e0ng.<\/p>\n

      B\u01b0\u1edbc 2 (2 ph\u00fat):<\/strong> Trong cu\u1ed9c h\u1ecdp, khi c\u00f3 quy\u1ebft \u0111\u1ecbnh quan tr\u1ecdng, ng\u01b0\u1eddi \u0111i\u1ec1u ph\u1ed1i d\u1eebng l\u1ea1i v\u00e0 h\u1ecfi: “Ai \u0111ang ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111i\u1ec1u n\u00e0y? Deadline c\u1ee5 th\u1ec3 l\u00e0 khi n\u00e0o?”<\/em> Ghi ra \u2014 kh\u00f4ng \u0111\u1ec3 trong kh\u00f4ng kh\u00ed.<\/p>\n

      B\u01b0\u1edbc 3 (2 ph\u00fat):<\/strong> K\u1ebft th\u00fac cu\u1ed9c h\u1ecdp, m\u1ed7i ng\u01b0\u1eddi n\u00f3i m\u1ed9t c\u00e2u: “T\u00f4i r\u1eddi cu\u1ed9c h\u1ecdp n\u00e0y v\u1edbi cam k\u1ebft c\u1ee5 th\u1ec3 l\u00e0…”<\/em> N\u1ebfu kh\u00f4ng ai n\u00f3i \u0111\u01b0\u1ee3c c\u00e2u \u0111\u00f3, cu\u1ed9c h\u1ecdp \u0111\u00f3 ch\u01b0a xong.<\/p>\n

      Th\u1ef1c h\u00e0nh n\u00e0y \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn m\u1ee9c c\u00f3 v\u1ebb hi\u1ec3n nhi\u00ean. Nh\u01b0ng h\u00e3y th\u1eed \u0111\u1ebfm xem bao nhi\u00eau cu\u1ed9c h\u1ecdp trong t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n th\u1ef1c s\u1ef1 k\u1ebft th\u00fac v\u1edbi s\u1ef1 r\u00f5 r\u00e0ng \u0111\u00f3.<\/p>\n

      —<\/p>\n

      Giao Ti\u1ebfp R\u00f5 R\u00e0ng L\u00e0 H\u00e0nh \u0110\u1ed9ng Y\u00eau Th\u01b0\u01a1ng V\u1edbi T\u1ed5 Ch\u1ee9c<\/h2>\n

      C\u00f3 m\u1ed9t c\u00e1ch nh\u00ecn \u00edt \u0111\u01b0\u1ee3c n\u00f3i \u0111\u1ebfn: giao ti\u1ebfp r\u00f5 r\u00e0ng, trong th\u1ef1c ch\u1ea5t, l\u00e0 m\u1ed9t h\u00e0nh \u0111\u1ed9ng t\u00f4n tr\u1ecdng. Khi b\u1ea1n n\u00f3i r\u00f5 r\u00e0ng, b\u1ea1n \u0111ang n\u00f3i v\u1edbi ng\u01b0\u1eddi kia: th\u1eddi gian v\u00e0 s\u1ef1 ch\u00fa \u00fd c\u1ee7a b\u1ea1n c\u00f3 gi\u00e1 tr\u1ecb \u2014 t\u00f4i kh\u00f4ng mu\u1ed1n b\u1ea1n l\u00e3ng ph\u00ed n\u00f3 \u0111\u1ec3 \u0111o\u00e1n \u00fd t\u00f4i.<\/em><\/p>\n

      V\u00e0 ng\u01b0\u1ee3c l\u1ea1i, s\u1ef1 m\u01a1 h\u1ed3 trong giao ti\u1ebfp \u2014 d\u00f9 \u0111\u00f4i khi \u0111\u01b0\u1ee3c b\u1ecdc d\u01b0\u1edbi danh ngh\u0129a “linh ho\u1ea1t” hay “tin t\u01b0\u1edfng nhau” \u2014 th\u1ef1c ra l\u00e0 vi\u1ec7c chuy\u1ec3n g\u00e1nh n\u1eb7ng sang ng\u01b0\u1eddi kh\u00e1c. B\u1ea1n kh\u00f4ng n\u00f3i r\u00f5, n\u00ean ng\u01b0\u1eddi kia ph\u1ea3i t\u1ef1 suy di\u1ec5n. V\u00e0 khi h\u1ecd suy di\u1ec5n sai, m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u tr\u1ea3 gi\u00e1.<\/p>\n

      Trong c\u00e1i nh\u00ecn c\u1ee7a ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o t\u1ec9nh th\u1ee9c, th\u01b0\u01a1ng tr\u01b0\u1eddng kh\u00f4ng ph\u1ea3i l\u00e0 n\u01a1i \u0111\u1ec3 thao t\u00fang th\u00f4ng tin \u2014 m\u00e0 l\u00e0 kh\u00f4ng gian \u0111\u1ec3 ph\u1ee5ng s\u1ef1 b\u1eb1ng s\u1ef1 r\u00f5 r\u00e0ng.<\/p>\n

      Th\u01b0\u01a1ng tr\u01b0\u1eddng kh\u00f4ng ph\u1ea3i chi\u1ebfn tr\u01b0\u1eddng. \u0110\u00f3 l\u00e0 c\u00e1i tr\u01b0\u1eddng v\u1edbi nhi\u1ec1u t\u00ecnh th\u01b0\u01a1ng \u2014 v\u00e0 t\u00ecnh th\u01b0\u01a1ng b\u1eaft \u0111\u1ea7u b\u1eb1ng s\u1ef1 th\u1eadt \u0111\u01b0\u1ee3c n\u00f3i r\u00f5 r\u00e0ng.<\/em><\/p><\/blockquote>\n

      Kh\u00f4ng ph\u1ea3i d\u1ec5. Nh\u01b0ng c\u00f3 th\u1ec3.<\/p>\n

      V\u00e0 m\u1ed7i l\u1ea7n b\u1ea1n ch\u1ecdn n\u00f3i r\u00f5 r\u00e0ng thay v\u00ec n\u00f3i m\u01a1 h\u1ed3, b\u1ea1n \u0111ang x\u00e2y m\u1ed9t n\u00e9t v\u0103n h\u00f3a m\u1edbi cho t\u1ed5 ch\u1ee9c \u2014 t\u1eebng cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u1ed9t.<\/p>\n

      T\u1ea1 Minh Tu\u1ea5n (Saga)<\/em><\/p>\n

      C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/h2>\n

      V\u00ec sao giao ti\u1ebfp n\u1ed9i b\u1ed9 trong c\u00f4ng ty hay b\u1ecb nhi\u1ec5u d\u00f9 \u0111\u00e3 c\u00f3 nhi\u1ec1u c\u00f4ng c\u1ee5?<\/h3>\n

      V\u00ec th\u00f4ng tin kh\u00f4ng ch\u1ec9 \u0111i qua k\u00eanh \u2014 n\u00f3 \u0111i qua con ng\u01b0\u1eddi. M\u1ed7i ng\u01b0\u1eddi l\u00e0 m\u1ed9t b\u1ed9 l\u1ecdc v\u1edbi k\u1ef3 v\u1ecdng, n\u1ed7i s\u1ee3 v\u00e0 gi\u1ea3 \u0111\u1ecbnh ri\u00eang. Th\u00eam c\u00f4ng c\u1ee5 m\u00e0 kh\u00f4ng gi\u1ea3i quy\u1ebft nhi\u1ec5u c\u1ea5u tr\u00fac, nhi\u1ec5u t\u00e2m l\u00fd v\u00e0 nhi\u1ec5u v\u0103n h\u00f3a th\u00ec ch\u1ec9 t\u1ea1o th\u00eam k\u00eanh \u0111\u1ec3 th\u00f4ng tin b\u1ecb nhi\u1ec5u theo c\u00e1ch m\u1edbi.<\/p>\n

      L\u00e0m sao c\u1ea3i thi\u1ec7n giao ti\u1ebfp n\u1ed9i b\u1ed9 nhanh nh\u1ea5t?<\/h3>\n

      B\u1eaft \u0111\u1ea7u b\u1eb1ng s\u1ef1 r\u00f5 r\u00e0ng trong t\u1eebng cu\u1ed9c h\u1ecdp: n\u00f3i r\u00f5 m\u1ee5c ti\u00eau tr\u01b0\u1edbc, x\u00e1c \u0111\u1ecbnh ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 deadline c\u1ee5 th\u1ec3, k\u1ebft th\u00fac b\u1eb1ng cam k\u1ebft r\u00f5 r\u00e0ng t\u1eeb m\u1ed7i ng\u01b0\u1eddi. \u0110\u01a1n gi\u1ea3n nh\u01b0ng r\u1ea5t \u00edt t\u1ed5 ch\u1ee9c l\u00e0m \u0111\u1ee7 ba b\u01b0\u1edbc n\u00e0y.<\/p>\n

      Vai tr\u00f2 c\u1ee7a l\u00e3nh \u0111\u1ea1o trong giao ti\u1ebfp n\u1ed9i b\u1ed9 l\u00e0 g\u00ec?<\/h3>\n

      L\u00e3nh \u0111\u1ea1o l\u00e0 ng\u01b0\u1eddi thi\u1ebft l\u1eadp chu\u1ea9n. N\u1ebfu l\u00e3nh \u0111\u1ea1o giao ti\u1ebfp m\u01a1 h\u1ed3 ho\u1eb7c ph\u1ea3n \u1ee9ng ph\u00f2ng th\u1ee7 tr\u01b0\u1edbc tin x\u1ea5u, c\u1ea3 t\u1ed5 ch\u1ee9c s\u1ebd h\u1ecdc theo. S\u1ef1 r\u00f5 r\u00e0ng ph\u1ea3i \u0111\u1ebfn t\u1eeb \u0111\u1ec9nh tr\u01b0\u1edbc.<\/p>\n

      L\u00e0m sao t\u1ea1o kh\u00f4ng gian an to\u00e0n \u0111\u1ec3 nh\u00e2n vi\u00ean n\u00f3i th\u1eadt?<\/h3>\n

      B\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch l\u00e3nh \u0111\u1ea1o t\u1ef1 m\u00ecnh n\u00f3i th\u1eadt \u2014 k\u1ec3 c\u1ea3 khi th\u00f4ng tin kh\u00f4ng t\u1ed1t \u2014 v\u00e0 kh\u00f4ng tr\u1eebng ph\u1ea1t ng\u01b0\u1eddi mang tin x\u1ea5u. Khi ng\u01b0\u1eddi ta th\u1ea5y n\u00f3i th\u1eadt kh\u00f4ng nguy hi\u1ec3m, h\u1ecd m\u1edbi d\u1ea7n d\u00e1m n\u00f3i th\u1eadt.<\/p>\n

      Giao ti\u1ebfp n\u1ed9i b\u1ed9 li\u00ean quan g\u00ec \u0111\u1ebfn t\u1ec9nh th\u1ee9c v\u00e0 l\u00e3nh \u0111\u1ea1o?<\/h3>\n

      Tr\u1ea1ng th\u00e1i n\u1ed9i t\u00e2m \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn c\u00e1ch b\u1ea1n giao ti\u1ebfp. Khi ph\u00f2ng th\u1ee7, b\u1ea1n nghe \u0111\u1ec3 ph\u1ea3n b\u00e1c; khi t\u1ec9nh th\u1ee9c, b\u1ea1n nghe \u0111\u1ec3 hi\u1ec3u. L\u00e3nh \u0111\u1ea1o t\u1ec9nh th\u1ee9c giao ti\u1ebfp t\u1eeb s\u1ef1 r\u00f5 r\u00e0ng b\u00ean trong \u2014 v\u00e0 \u0111i\u1ec1u \u0111\u00f3 lan ra c\u1ea3 t\u1ed5 ch\u1ee9c.<\/p>\n